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Privacy Policy

Effective Date: January 19, 2026
Entity: OpsBuilt LLC (West Virginia, USA)
Contact: operations@opsbuilt.net

Introduction

OpsBuilt (“OpsBuilt”, “we”, “us”, or “our”) provides shop management software for the graphic, apparel, and print industries via a cloud-based SaaS application (the “Service”).

We respect your privacy and are committed to protecting personal and business information we collect through the Service. This Privacy Policy explains what data we collect, how we use it, and your rights.

1. Information We Collect

We collect the following categories of information:

A. Account & Tenant Data

  • Name

  • Business name

  • Email address

  • Phone number

  • Billing details

  • Authentication data

B. Business Operational Data

Users may input business data including:

  • Customer names and contact info

  • Quotes, invoices, sales orders

  • Job statuses and production records

  • Artwork files and uploads

  • Inventory and material data

  • Pricing and margin settings

  • Staff assignments and permissions

  • Notes and attachments

C. Payment Data

  • Subscription billing is processed via Stripe.

  • Customer-facing payments may be processed through Square.
    OpsBuilt does not store full payment card data.

D. API/Integration Data

Users may connect third-party APIs including:

  • S&S Activewear API

  • SanMar API

  • Supplier and shipping APIs

  • Email provider (Portmark)

  • Payment providers (Stripe/Square)

We store tokens necessary to enable these integrations.

E. Automatically Collected Data

We may collect:

  • Device and browser type

  • IP address

  • Session logs

  • Crash logs

  • Usage metrics

  • Feature usage

  • Access timestamps

F. Cookies & Tracking

We may use cookies for:

  • Authentication

  • Session management

  • Feature enablement

We do not sell or broker cookie data.

2. How We Use Information

We use collected data to:

  • Provide and operate the Service

  • Authenticate users

  • Process payments and billing

  • Sync and store business data

  • Provide support and troubleshoot issues

  • Improve performance and reliability

  • Notify users of updates or changes

We do not use customer operational data for marketing without consent.

3. Data Ownership

Users retain full ownership of:

  • Business records

  • Uploaded files

  • Customer data

  • API-linked data

  • Pricing data

  • Job and production data

OpsBuilt licenses the software, but does not claim ownership of business content entered by users.

4. Data Retention & Deletion

  • Data is retained while the account is active.

  • Upon cancellation, user data remains available for 90 days for export.

  • After 90 days, data may be permanently deleted.

  • Users may request earlier deletion via email.

Requests are handled at: operations@opsbuilt.net

5. Data Export

Users may export:

  • Quotes

  • Invoices

  • Sales orders

  • Attachments

  • Other business records (formats may vary)

We are building additional export mechanisms to improve portability.

6. Disclosure to Third Parties

We may share data with:

  • Stripe (subscription billing)

  • Square (customer payment processing)

  • Supabase (database, auth, file storage)

  • Portmark (email delivery)

  • Hosting and cloud infrastructure providers

We do not sell or rent user data.

7. Security Measures

We implement industry-standard practices including:

  • Encrypted communications (HTTPS/TLS)

  • Secure credential storage

  • Access permissions and role controls

  • Token-based external API access

No system can guarantee 100% security.

8. International Users

OpsBuilt is based in the United States. Users outside the U.S. understand that data may be processed and stored in the U.S.

9. Children

OpsBuilt is not intended for individuals under 18 and we do not knowingly collect such data.

10. Changes to This Policy

We may update this policy. Changes will be effective when posted. Continued use of the Service constitutes acceptance.

11. Contact

OpsBuilt LLC
West Virginia, USA
operations@opsbuilt.net